Insurance & Asset Protection

Last Updated: May 9, 2026

1. Digital Balances

Offers Media, offered by Acorns, and our operating subsidiaries are covered by comprehensive crime insurance that protects a portion of digital currencies held across our storage systems against losses from theft, including cybersecurity breaches.

However, our policy does not cover any losses resulting from unauthorized access to your personal or business account(s) due to a breach or loss of your credentials.

Our policy also does not cover non-fungible tokens (NFTs) or assets stored on unsupported networks. It is your ultimate responsibility to maintain control of all login credentials, monitor your secure sessions, and protect the One-Time Passwords (OTPs) sent to your verified US phone number.

Regulatory Disclaimer: Digital currency is not legal tender and is not backed by any government. Offers Media is not an FDIC-insured bank, and digital currency is not insured or guaranteed by the Federal Deposit Insurance Corporation (“FDIC”), the National Credit Union Share Insurance Fund (“NCUSIF”), or the Securities Investor Protection Corporation (“SIPC”), and may lose value. In the case of a platform-wide security event covered by our crime insurance policies, we will endeavor to make you whole. However, total losses may exceed insurance recoveries, meaning funds may still be at risk.

2. Cash Balances (U.S. Dollars)

Cash balances you store with Offers Media are held as a balance in your account(s). Because our platform strictly services verified United States residents, we combine your balance with the balances of other customers (plus some cash we contribute for operational reasons) and hold those funds in custodial accounts at tier-1 U.S. financial institutions.

We may also invest those funds in liquid U.S. Treasuries, USD-denominated money market funds, or other permissible investments in accordance with state money transmitter laws. Funds could be held in any one of these manners, so customers should not assume that funds are being held in one manner over the other. We will never use customer funds for our operating expenses or any other corporate purposes.

Pass-Through FDIC Insurance

To the extent your U.S. Dollar funds are held as cash, they are maintained in pooled custodial accounts at one or more FDIC-insured banks or NCUSIF-insured credit unions. Our custodial accounts have been established in a manner to allow us to make a claim against pass-through FDIC or NCUSIF insurance for each customer up to the per-depositor coverage limit then in place (currently $250,000 per depositor).

Pass-through insurance may be available to protect funds held on behalf of an Offers Media customer against the risk of loss should any insured financial institution(s) where we maintain custodial accounts fail. Pass-through insurance coverage is contingent upon us maintaining accurate records and on the determinations of the relevant federal regulator as receiver at the time of a receivership of a bank or credit union holding a custodial account.

Partner Depository Institutions

Below is a non-exhaustive list of the insured depository institutions at which we may deposit customer U.S. Dollar funds:

  • JPMorgan Chase
  • Cross River Bank
  • Customers Bank
  • VyStar Credit Union
  • Pathward (previously known as MetaBank)

Contact & Support

If you have questions regarding the insurance of your digital or cash balances, or need to report suspicious activity regarding your credentials, please contact our support team immediately.

Offers Media (Offered by Acorns)support@offersmedia.org